As most people do, I tried to avoid visiting DMVs as much as possible. But I had to today after my last visit more than two decades ago (when getting my driver’s license).
Even though I still spent more than an hour for the whole process, the experience turned out to be more positive than I anticipated. The receptionist was very pleasant and smiling all the time, and the agent who handled my case was very efficient.
A DMV reflects America quite well: diverse, chaotic, and somehow still mostly functional.
I believe (or at least hope) that my experience would apply to anyone who has followed the online preparation process before their physical visit.
And while waiting, I managed to draw a few sketches from my observations of folks around me (and there would be no shortage of all kinds of people inside a DMV as you can imagine).