I avoid airline check-in counters because it is a huge waste of time and I seldom bother with luggage anyway, but a few flights ago I had to do it due to malfunctioning self-check-in kiosks. While laboring with an agent, I overheard the conversation in an adjacent counter.
I did not watch the customer because my visual cortex was occupied with mental seat-map upload, but from his voice and intonation I pictured a high level corporate manager in his 50s with bristle white hair in a business suit.
The guy was hissing out sentences like “this is totally unacceptable; I am a XXXX elite status member”, in a tone of shock, indignation, and disappointment.
Gosh. If I had known the company he worked for I would have shorted it.
Self-note: dealing with check-in counters might not be such a bad thing because it provides opportunities for observing humanity under emotional stress.
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